Track satisfaction with a consistent customer signal.
Run structured surveys at useful touchpoints and review the overall distribution of responses.
NPS surveysSatisfaction surveys
NPS and satisfaction
Measure the score. Understand the reason.
Collect satisfaction feedback and review the customer context behind every promoter, passive, and detractor response.
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FeatureShark
Solve the workflow, not one isolated task
Connect the customer problem to the product outcome.
Read the explanation behind the number.
Pair ratings with open feedback so the team understands what customers value or find frustrating.
In-app deliveryResponse statistics
Watch patterns instead of reacting to one response.
Review satisfaction trends alongside product feedback and customer conversations.
Individual answersCustomer context
Turn detractor feedback into a follow-up workflow.
Use the customer context to investigate friction, respond, and connect recurring issues to product work.
Feedback follow-upTrend review
A practical approach
Move from scattered work to a repeatable system.
- 01
Choose the moment to measure
Ask after a meaningful product experience, milestone, support interaction, or customer lifecycle event.
- 02
Collect a score and explanation
Keep the survey concise while giving customers room to explain what influenced their answer.
- 03
Connect patterns to action
Review trends, follow up with customers, and link recurring friction to feedback and roadmap decisions.
The outcome
A satisfaction metric the team can act on.
The score shows the direction; customer explanations show where the product or experience needs attention.
- Consistent NPS and satisfaction measurement
- More context behind every rating
- Clearer follow-up for detractors
- Customer sentiment connected to product work
Start free
Measure satisfaction without losing customer context.
Create an NPS or satisfaction survey and turn each response into useful signal.