See what happened before the customer asked for help.
Open the Navigation Timeline to review pages, duration, device, locale, loading context and scroll depth in order.
Unified inboxNavigation Timeline
Support platform
Support customers with their full journey in view.
Answer the immediate question with the visitor’s Navigation Timeline, Session Replay and conversation history nearby—then preserve the product signal.
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All customer conversations in one shared inbox.
Built for the real workflow
Less tool switching. More customer context.
Replay the journey behind the support request.
Watch the matching session to investigate friction without asking the customer to reconstruct every step. Sensitive fields remain masked.
Session ReplayVisitor conversations
Keep conversations beside the visitor journey.
See what the customer did, what they asked, what the team answered and what happened next from one visitor profile.
Feedback linkingJourney context
Turn support context into a better product decision.
Connect recurring friction to feedback and roadmap work so the insight does not disappear when the conversation is resolved.
Team assignmentSensitive data masking
How it works
A clear path from setup to value.
- 01
Bring customer conversations into the inbox
Give the team one workspace for reviewing, assigning, and responding to customer questions.
- 02
Identify the product signal
Connect requests, bugs, and recurring friction to the relevant feedback item instead of losing it after resolution.
- 03
Reply and keep the loop open
Resolve the immediate question while preserving context for roadmap decisions and future customer updates.
The outcome
Support conversations that improve the product.
The customer gets an informed answer now, and the product team keeps the behavioral and conversational evidence for a better decision later.
- Clear ownership for customer conversations
- Less context switching for the team
- Support insights reach product planning
- Customers receive better follow-up
Start free
Keep customer support close to product decisions.
Create a workspace where every useful conversation stays connected to the journey behind it.