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Customer surveys

Ask the right question. Keep the answer useful.

Run focused surveys inside the customer journey and review the results beside the feedback your team already uses.

Free plan available•No credit card•Set up in minutes
FeatureShark
FeatureShark survey builder and customer response view

Built for the real workflow

Less tool switching. More customer context.

Build a focused survey without adding another platform.

Create questions for satisfaction, discovery, validation, onboarding, and customer research.

Custom surveysMultiple question types

Ask while the product context is still fresh.

Deliver surveys in the customer journey or share them directly with the audience you need to hear from.

In-app deliveryShareable surveys

See response patterns without reading blindly.

Review statistics and individual answers to understand both the trend and the reason behind it.

Response reviewSatisfaction measurement

Connect answers to the broader customer signal.

Keep survey responses near feedback, product requests, support context, and customer details.

Customer contextSurvey statistics

How it works

A clear path from setup to value.

  1. 01

    Choose one decision the survey should inform

    Start with a focused research question instead of asking customers for everything at once.

  2. 02

    Build and deliver the survey

    Select question types, write concise prompts, and share the survey through the appropriate customer touchpoint.

  3. 03

    Review patterns and customer context

    Use response summaries and individual answers to decide what the team should investigate or change next.

The outcome

Research that leads to a product decision.

Your team gets structured answers with enough customer context to understand what the numbers actually mean.

  • Faster validation of product assumptions
  • Satisfaction trends in one workspace
  • More focused customer research
  • Survey answers connect to product context

Start free

Ask customers while the moment still matters.

Create a focused survey and turn responses into useful product signal.

Create your first survey