FeatureShark vs Featurebase: Per-Seat Pricing vs Flat Rate — Which Feedback Platform Wins in 2026?

Featurebase is one of FeatureShark's closest competitors. Both platforms offer customer feedback collection, public roadmaps, changelogs, and more. Both target startups and growing SaaS companies. So the question isn't "can they do it?" — it's "how much will it cost as you grow?"

In this head-to-head comparison, we'll show how FeatureShark's flat-rate pricing and feature set stack up against Featurebase's per-seat model. Spoiler: the pricing difference gets significant fast.

For broader context, check out our best customer feedback tools for SaaS and customer feedback software ultimate guide.

The Bottom Line: Which Tool Should You Choose?

FeatureShark offers better value for growing teams. Both platforms cover similar ground, but FeatureShark's flat $9/month pricing means your costs stay the same whether you have 1 team member or 20. Featurebase's $29–99/seat/month model means every new hire increases your feedback tool bill. Plus, Featurebase charges extra for AI ($0.29/resolution) and branding removal ($69/month).

Quick Comparison Overview

Feature	FeatureShark	Featurebase
Free Plan	✅ Generous free tier	⚠️ Limited (1 board, 1 roadmap, no AI)
Lowest Paid Plan	$9/month flat	$29/seat/month (Growth)
Pricing Model	Flat rate, unlimited seats	Per-seat pricing
AI Features	Included	Included
Remove Branding	✅ Included in paid plan	$69/month add-on (Professional+)
API/Webhooks	✅ Available	❌ Professional tier only ($59/seat)
Best For	Budget-conscious growing teams	Teams OK with per-seat scaling

Understanding the Pricing Models

FeatureShark: $9/Month Flat — No Per-Seat Surprises

FeatureShark's pricing is designed to never punish growth:

• Free tier — feedback boards, roadmap, changelog, help center
• $9/month — everything unlocked, unlimited team members, unlimited end users
• No per-seat charges — invite your whole team without cost increases
• No add-on fees — branding removal, custom domain, all features included
• Early access: $5/month — even lower for early adopters

Your 1-person startup and your 15-person team pay the same monthly rate.

Featurebase: $29–99/Seat/Month + Add-Ons

Featurebase uses per-seat pricing with feature gates:

• Free: $0 — 1 seat, 1 feedback board, 1 roadmap, 1 survey, no AI, no custom domain, no integrations, Featurebase branding
• Growth: $29/seat/month — 5 boards, 5 roadmaps, 3 surveys, email support, custom domains, user segmentation, basic analytics, Fibi AI at $0.29/resolution
• Professional: $59/seat/month — 10 boards/roadmaps, 10 surveys, workflows, SLAs, API/webhooks, multilingual, 20 free Lite seats, Slack support
• Enterprise: $99/seat/month — unlimited everything, SSO, custom roles, 50 Lite seats, personalized onboarding

Key add-on costs:

• Remove Featurebase branding: $69/month (Professional+ plans only)
• AI resolutions (Fibi): $0.29 per resolution on top of seat price
• API/webhooks: Not available until Professional ($59/seat)

Let's see how costs compare for a growing team:

Team Size	FeatureShark	Featurebase Growth	Featurebase Professional
1 seat	$9/month	$29/month	$59/month
3 seats	$9/month	$87/month	$177/month
5 seats	$9/month	$145/month	$295/month
10 seats	$9/month	$290/month	$590/month

At just 3 seats on Featurebase Growth, you're already paying 9.7× more than FeatureShark. At 10 seats on Professional, it's 65× more.

Detailed Feature Comparison

Free Plan Showdown

FeatureShark Free:

• Multiple feedback boards
• Public roadmap
• Changelog with embeddable widget
• Help center with article editor
• Built-in authentication
• No user caps
• No forced branding on core features

Featurebase Free:

• 1 seat only
• 1 feedback board
• 1 roadmap
• 1 survey
• Live chat (unlimited conversations)
• Inbox and ticketing
• Help center (50 articles max)
• No AI features
• No custom domain
• No integrations
• Featurebase branding everywhere

Verdict: FeatureShark's free tier gives you room to grow with multiple boards and a full feature set. Featurebase's free tier is extremely limited — 1 board, 1 roadmap, 50 help articles, and prominent branding.

Feedback Collection

Both platforms are built for feedback — this is where they're most similar:

Capability	FeatureShark	Featurebase
Feedback boards	✅ Unlimited	⚠️ 1 (Free), 5 (Growth), 10 (Pro)
User voting	✅ Included	✅ Included
Vote on behalf	✅ Included	✅ Included
Custom statuses	✅ Per-board	✅ Included
Merge duplicates	✅ Automatic	✅ AI deduplication
Similar detection	✅ AI-assisted	✅ AI-assisted
Feedback tagging	✅ Included	✅ Included
User segmentation	✅ Included	⚠️ Growth+ only
Private boards	✅ Included	✅ Included
Custom domain	✅ $9/month plan	⚠️ Growth+ only ($29/seat)
Embeddable widget	✅ Included	✅ Included
Remove branding	✅ Included in $9 plan	❌ $69/month add-on (Pro+)

Key difference: FeatureShark gives unlimited boards at $9/month. Featurebase caps you at 5 boards on Growth ($29/seat) and 10 on Professional ($59/seat). Need 6 feedback boards on Featurebase? You're jumping from $29 to $59/seat.

Roadmap & Changelog

Capability	FeatureShark	Featurebase
Public roadmap	✅ Included	✅ Included
Private roadmap	✅ Included	✅ Included
Customizable columns	✅ Included	✅ Included
Drag & drop	✅ Included	✅ Included
Link to feedback	✅ Included	✅ Included
Changelog / release notes	✅ Full system	✅ Full system
Embeddable changelog widget	✅ Included	✅ Included
Scheduled publishing	✅ Included	✅ Included
Changelog reactions	🔜 Coming soon	✅ Included
Email digest	🔜 Coming soon	✅ Included
Rich text editor	✅ Included	✅ Included

Verdict: Very similar capabilities. Both platforms handle roadmaps and changelogs well. The main differentiator is that Featurebase includes changelog reactions and email digests today, while FeatureShark has these coming soon.

Support & Help Center

Capability	FeatureShark	Featurebase
Unified inbox	✅ Included	✅ Included
Ticket management	✅ Included	✅ Included
Live chat	✅ Included	✅ Included
Canned responses	✅ Included	✅ Included (macros)
SLA tracking	✅ Included	⚠️ Professional only ($59/seat)
Team collaboration	✅ Role-based	✅ Included
Help center	✅ Built-in	✅ Built-in
AI support agent	✅ SharkBot AI	✅ Fibi AI
Multilingual	✅ Help Center	⚠️ Professional only ($59/seat)
AI inbox translations	❌ Not yet	⚠️ Growth+ only

Key difference: Featurebase's AI support agent (Fibi) is live and functional, but costs $0.29 per resolution on top of your seat price. At 500 AI resolutions/month, that's an extra $145/month. FeatureShark's SharkBot AI is coming soon — and will be included in the flat $9/month price.

Surveys

Capability	FeatureShark	Featurebase
NPS surveys	✅ Included	✅ Included
CSAT surveys	✅ Included	✅ Included
Custom surveys	✅ Included	✅ Included
In-app surveys	✅ Included	✅ Included
Conditional logic	✅ Included	✅ Multi-step conditional
Survey templates	✅ Included	✅ Included
Response analytics	✅ Included	⚠️ Basic (Growth), Advanced (Pro)
Survey scheduling	✅ Included	✅ Included
Number of surveys	✅ Unlimited	⚠️ 1 (Free), 3 (Growth), 10 (Pro)

Key difference: FeatureShark offers unlimited surveys at $9/month. Featurebase caps you at 3 surveys on Growth ($29/seat). Need a 4th survey? Jump to Professional at $59/seat.

Integrations & API

Capability	FeatureShark	Featurebase
Native integrations	✅ Available	⚠️ Growth+ only
API access	✅ Available	❌ Professional only ($59/seat)
Webhooks	✅ Available	❌ Professional only ($59/seat)
Slack integration	✅ Available	✅ Included
Zapier	✅ Available	✅ Included

Key difference: API and webhooks on Featurebase require the Professional plan at $59/seat/month. On FeatureShark, they're available on the $9/month plan. If you need programmatic access to your feedback data, FeatureShark saves you 6.5× per seat minimum.

Who Should Choose Each Tool?

Choose FeatureShark If You Are:

• Cost-conscious and want predictable flat-rate pricing that doesn't scale with team size
• A growing team where adding people shouldn't mean paying more for feedback tools
• Needing API access without jumping to a $59/seat plan
• Brand-conscious and want to remove third-party branding without a $69/month add-on
• Looking for unlimited boards and surveys without artificial caps
• A solopreneur or startup that wants professional feedback tools at $9/month

Choose Featurebase If You Are:

• Willing to pay per-seat and comfortable with costs scaling as your team grows
• Needing AI support right now — Featurebase's Fibi AI is live (at $0.29/resolution)
• Requiring multilingual support — Featurebase offers 40+ languages on Professional tier
• An EU-based company that prefers EU-built tools (Featurebase is built in Europe)
• Needing changelog reactions and email digests today (these are coming soon to FeatureShark)
• A startup under 2 years — Featurebase's startup program offers 86% off

Real-World Cost Scenario: Growth Over 12 Months

Month 1: Solo founder

• FeatureShark: $9/month
• Featurebase Growth: $29/month (1 seat)

Month 6: Team of 3 (founder + PM + support)

• FeatureShark: $9/month (same flat rate)
• Featurebase Growth: $87/month (3 seats)
• Featurebase + branding removal: $87 + $69 = $156/month

Month 12: Team of 5, needing API access

• FeatureShark: $9/month (API included)
• Featurebase Professional: $295/month (5 seats × $59, needed for API)
• Featurebase + branding removal: $295 + $69 = $364/month
• Featurebase + branding + 200 AI resolutions: $364 + $58 = $422/month

12-month total (average team size of 3):

• FeatureShark: $108
• Featurebase Growth: $1,044 (no branding removal, no API)
• Featurebase Professional: $2,124 (with API, no branding removal)
• Featurebase Professional + extras: $3,600+ (with branding removal + AI)

Savings with FeatureShark: $936 to $3,492 in year one.

The Add-On Tax: Featurebase's Hidden Costs

One of the biggest differences between the two platforms is how additional features are priced:

Extra Feature	FeatureShark	Featurebase
Remove branding	✅ Included ($9/mo)	$69/month add-on
AI features	🔜 Included when launched	$0.29/resolution
API access	✅ Included ($9/mo)	$59/seat (Professional tier)
Webhooks	✅ Included ($9/mo)	$59/seat (Professional tier)
SLA tracking	✅ Included ($9/mo)	$59/seat (Professional tier)
Workflows	✅ Included ($9/mo)	$59/seat (Professional tier)
Multilingual	❌ Not yet	$59/seat (Professional tier)

With FeatureShark, what you see is what you pay. With Featurebase, the base seat price is just the starting point — add-ons and tier jumps can double or triple your actual cost.

Getting Started with FeatureShark

Ready for flat-rate feedback management that grows with you?

1. Sign up for free — no credit card, no seat limits on the free tier
2. Create unlimited feedback boards — public and private, no cap
3. Launch your roadmap and changelog — full systems included
4. Set up surveys — NPS, CSAT, custom — as many as you need
5. Add your team — every seat is free, even on the paid plan

Explore our features overview and pricing page to see everything included.

Conclusion: Flat Rate Wins for Growing Teams

Featurebase is a solid feedback platform with strong features, an active AI agent, and multilingual support. If you're a well-funded team that doesn't mind per-seat pricing and add-on costs, it can serve you well.

But if you're building a company and every dollar matters, FeatureShark's flat-rate model is a fundamentally better deal. You get unlimited boards, unlimited surveys, API access, branding removal, and every core feature — all for $9/month, regardless of team size.

At FeatureShark, we believe your feedback tool should get cheaper per person as you grow, not more expensive. That's why we chose flat-rate pricing, and that's why growing teams choose us.

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More comparisons: FeatureShark vs Productboard, FeatureShark vs Pendo, FeatureShark vs UserVoice, FeatureShark vs Aha!, and FeatureShark vs Trello. Also check out our Canny vs FeatureShark comparison and feedback prioritization frameworks.