Request window
14 days
Request method
Email support
Refund method
Original payment
Refund eligibility
If you are not satisfied with your FeatureShark purchase, you may request a refund within 14 days of the purchase date. Eligibility may depend on the product purchased and the circumstances of the request.
How to request a refund
Email our support team from the address connected to your FeatureShark account. Include your order details, workspace name, purchase date, and a short explanation of the request.
Processing and payment method
Approved refunds are returned to the original payment method. After approval, banks and payment providers may take 5–10 business days to show the funds in your account.
Questions about a purchase?