Features
Understand customers. Support them. Build what matters.
Analyze product behavior, replay visitor journeys, collect feedback, support customers, plan roadmaps, and communicate what ships from one connected customer experience workspace.
Connected by design
Explore the product through real workflows.
Move from behavior to customer context, then carry the evidence into planning, support, and communication.
Product Analytics
See what users do before deciding what to improve
Compare regions, URLs, time spent and UTM sources, then open the timelines, replays and conversations behind the pattern.
Traffic by region
See which countries and regions send the most visitors to your product or website.
Plan-gated
URL visits and time spent
Compare the most-visited URLs and the pages where visitors spend the most time.
Plan-gated
Navigation Timeline
Open any visitor to review page visits, duration, device, locale, load time and scroll depth in chronological order.
Plan-gated
Session Replay
Replay individual sessions to investigate behavior and friction while sensitive fields remain masked.
Plan-gated
Heatmaps
Visualize interaction and scroll patterns for the URLs that matter to your product experience.
Plan-gated
UTM visualization
Connect campaign and source parameters to traffic patterns and individual visitor journeys.
Plan-gated
Feedback
Collect and triage customer requests in one place
Feedback boards are the core system for collecting requests, keeping conversations attached, and preparing work for roadmap planning.
Feedback boards
Create boards for feature requests, ideas, bugs, and product feedback. Free and trial workspaces include limited boards; paid plans expand board capacity.
Voting and comments
Let users vote, discuss requests, and follow the conversation around each feedback item.
Statuses, tags, categories, and assignees
Triage feedback with the fields your team uses every day. Custom statuses and custom fields are available on supported plans.
Plan-gated
Public and private collection
Run public boards for customers and private boards for internal or limited-audience feedback on plans that include private boards.
Plan-gated
Attachments and rich text
Collect clearer feedback with descriptions, formatting, and file attachments on plans that include storage and uploads.
Plan-gated
User and company context
Identify users through the SDK and enrich feedback with user or company attributes where your plan supports custom fields and segments.
Plan-gated
Roadmaps
Turn selected feedback into public or private roadmap plans
Roadmaps help you communicate what is planned, in progress, and shipped without disconnecting the work from customer requests.
Public and private roadmaps
Create roadmaps for customer-facing transparency or internal planning. Free/trial workspaces include one roadmap; paid plans expand limits.
Feedback-to-roadmap workflow
Move feedback into roadmap items so prioritization decisions keep the original customer context attached.
Custom roadmap workflows
Organize roadmap items by status and workflow. Custom statuses are available on supported plans.
Plan-gated
Prioritization scoring
Use built-in roadmap scoring frameworks such as RICE, value vs effort, weighted scoring, WSJF, Kano, and MoSCoW on Business or Scale-style plans.
Plan-gated
Changelog
Close the loop with product updates
Publish release notes, organize update types, email users within plan limits, and show updates through the widget.
Release notes
Draft, publish, and share changelog entries so customers can see what changed.
Changelog types and categories
Organize updates into changelog types. Custom changelog categories are included on supported plans.
Plan-gated
Email notifications
Send changelog emails within each plan’s email allowance. Free and trial workspaces include smaller monthly limits.
Plan limits apply
Changelog widget
Show recent updates in your app or site through the changelog widget on plans that include the popup widget.
Plan-gated
AI changelog generation
Generate changelog drafts with AI where your plan includes AI changelog generation and AI credits.
Plan-gated
Help Center
Give customers self-service product answers
Create help topics and articles, expose them publicly, and make them available inside your widget.
Topics and articles
Build a help center with topics, articles, publishing controls, and article feedback.
Search and widget access
Expose help content through the public help center and the in-app widget.
Brand and domain settings
Customize appearance and use custom domains where your plan includes custom domain support.
Plan-gated
Multi-language support
Offer help center content in multiple languages on plans that include multi-language support.
Plan-gated
Support
Handle support conversations from the same product workspace
Use the bubble widget and support inbox to answer customers while keeping support close to feedback and product updates.
Bubble widget
Add a widget to your product for feedback, support conversations, help center access, surveys, and changelog updates.
Support inbox
Receive customer messages, reply from the admin workspace, track unread messages, and see online agents.
Conversation assignment
Assign conversations and keep support context close to the feedback and product workflow.
Shark Agent
Use AI-assisted support workflows on plans where Shark Agent and AI credits are enabled.
Plan-gated
Surveys
Ask focused questions inside your product
Run surveys through the widget, collect responses, and review results without adding a separate survey stack.
In-app surveys
Run surveys through the widget and collect responses from users in your product.
Survey responses and statistics
Review submitted responses and survey statistics in the admin workspace.
Running survey limits
Each plan controls how many surveys can run at the same time, from one running survey on free/trial to higher or unlimited limits on paid tiers.
Plan limits apply
Workspace
Scale access, integrations, and branding by plan
FeatureShark includes the controls teams need as the feedback workflow grows, with clear plan-based access.
Teams and admins
Invite admins and organize team access. Admin and team counts depend on the plan.
Plan limits apply
Roles and permissions
Use built-in roles on supported plans and custom roles on Business or Scale-style plans.
Plan-gated
Integrations
Connect GitHub, Slack notifications, Jira, Linear, and Monday.com. Jira, Linear, and Monday.com are not included on every plan.
Plan-gated
White label and custom email domain
Remove FeatureShark branding and use custom email domains on the highest plans where available.
Plan-gated
Build a customer experience loop your team can act on
Start with behavior and visitor journeys, then connect feedback, support, roadmaps, changelogs, surveys, and help content as your workflow grows.