Everything you need to build customer-centric products
Collect, organize, analyze and prioritize customer feedback effortlessly
Feedback Portal
A comprehensive portal for managing customer feedback, including ideation, roadmap development, and release information, all in a single place
Idea Collection Boards
Create unlimited boards for gathering ideas, feature requests, bug reports, roadmap suggestions, and more
Private Boards
Enable your colleagues or specific users to submit ideas and feedback privately, eliminating unnecessary communication exchanges
Custom Domain
Set up FeatureShark on your personal domain (like feedback.yourcompany.com), and we will take care of the rest
Voting System
Give your customers the ability to vote on ideas, feature requests, and feedback to help prioritize what matters most
Vote on Behalf
Equip your customer service team with the ability to log feedback and vote on behalf of your customers
Email Notifications
Users receive notifications of mentions, responses, or new comments to stay engaged with their feedback
Custom Statuses
Create personalized statuses for each feedback board to match your workflow
Built-in Authentication
Seamless, pre-configured authentication system to identify users submitting feedback
Merge Duplicates
Prevent duplicate ideas by combining similar ideas into one entry automatically
Markdown Support
Style your text with the versatility of Markdown syntax, just like rich text
Export Voter List
Download voter lists as CSV for personalized feature request outreach and analysis
Customer Profiles
Obtain a holistic view of any customer's activity through their profile page with all their traits
Embeddable Widget
Collect feedback directly within your app by embedding a feedback widget
User Segmentation
Sort and manage user feedback based on specific groups, account types, geographic location, and more
Comments & Discussions
Engage in conversations about ideas with your users without losing track of the context
Private Comments
Have confidential discussions with your colleagues within the same thread without losing context
Feedback Tagging
Use specific tags to filter, categorize, and highlight feedback for better organization
User Mentions
Directly address your users or team members in a message. They'll be notified via email
Admin Badge
Admin Badge helps users identify admins in a comment thread for official responses
Custom Branding
Maintain your brand's consistency by customizing your color scheme, header image, and logo
Team Collaboration
Enhance collaboration by inviting your entire team to FeatureShark with role-based permissions
Smart Sorting
Our sorting algorithm brings to the forefront popular feedback with recent activity for your users
Similar Feedback Detection
Avoid creating duplicate feedback by identifying existing similar feedback posts
MRR FilterCOMING SOON
Filter and segment user feedback with MRR/Revenue they bring in
Priority FilterCOMING SOON
Filter and segment user feedback with priority assigned to them
AI InsightsCOMING SOON
Get AI-powered insights and summaries from your feedback data
Align everyone around the product roadmap
Product Roadmap
Foster trust among your customers by transparently showcasing your ongoing work and future plans
Public & Private Roadmaps
Create public roadmaps to engage your community or private roadmaps for internal planning
Customizable Columns
Tailor your roadmaps to fit your needs by renaming the column names of the default roadmap
Workflow Statuses
Design custom statuses to reflect your workflow and associate them with any column on the roadmap
Drag & Drop
Easily move items between columns and reorder priorities with intuitive drag and drop
Link to Feedback
Connect roadmap items directly to customer feedback for full traceability
Timeline ViewCOMING SOON
Visualize your roadmap on a timeline to plan releases and communicate schedules
Prioritization ToolsCOMING SOON
Enhance your roadmap prioritization with custom fields, user segments, and scoring systems
Embeddable WidgetCOMING SOON
Seamlessly incorporate your product roadmap into your app using our widget
Announce your product releases to all stakeholders
Release Notes
Keep everyone updated with announcements about your product releases in a beautiful format
Standalone Page
Dedicated space for release notes enables easy sharing and linking with your customers
Embeddable Widget
Effortlessly showcase your latest updates with our prebuilt widgets. Setup is quick and simple
Rich Text Editor
Experience the ease of writing with our rich text editor, enhanced with quick Markdown transformations
Custom Categories
Fully customizable categories for your changelogs - we understand one size doesn't fit all
Sort and Filter
Customize your view and focus on specific release notes by type, date, or category
Save as Draft
Store, refine, and perfect your release notes prior to publishing
Scheduled Publishing
Schedule your release notes to go live at a specific date and time
Changelog ReactionsCOMING SOON
React with emojis to published changelog posts
Email DigestCOMING SOON
Send changelog digest emails to users whenever a new update is published
Empower users with self-service documentation
Knowledge Base
Create a beautiful, searchable knowledge base that empowers users to find answers independently
Article Editor
Write and format help articles with our intuitive rich text editor with media support
Category Organization
Organize articles into categories and subcategories for easy navigation
Search Functionality
Powerful search that helps users find the right articles instantly
Custom Branding
Match your help center to your brand with custom colors, logo, and domain
Article Analytics
Track which articles are most viewed and helpful to improve your documentation
SEO Optimized
Help articles are optimized for search engines to drive organic traffic
Embeddable Widget
Embed help articles directly in your app for contextual assistance
AI SearchCOMING SOON
AI-powered search that understands natural language queries
Article SuggestionsCOMING SOON
Automatically suggest relevant articles based on user context
Deliver exceptional customer support at scale
Unified Inbox
Consolidate all customer communications from multiple channels into a single inbox
Ticket Management
Create, assign, and track support tickets with customizable workflows
Team Collaboration
Work together on tickets with internal notes, mentions, and assignments
Canned Responses
Save time with pre-written responses for common questions
Priority Levels
Set priority levels to ensure urgent issues get addressed first
Customer History
View complete customer interaction history for context-rich support
SLA Tracking
Set and monitor service level agreements to meet response time goals
Live Chat
Real-time chat support directly embedded in your application
AI Auto-ResponsesCOMING SOON
Automatically suggest responses and resolve common queries with AI
Chatbot BuilderCOMING SOON
Build custom chatbots to handle common support scenarios
Capture feedback and measure satisfaction with powerful surveys
NPS Surveys
Measure customer loyalty with Net Promoter Score surveys
CSAT Surveys
Gauge customer satisfaction after interactions or purchases
Custom Surveys
Build custom surveys with multiple question types to gather specific insights
In-App Surveys
Trigger surveys at the right moment within your application
Survey Templates
Get started quickly with pre-built survey templates for common use cases
Response Analytics
Analyze survey responses with visual dashboards and trends
Conditional Logic
Create dynamic surveys that adapt based on previous answers
Survey Scheduling
Schedule surveys to be sent at optimal times for better response rates
Segment TargetingCOMING SOON
Target specific user segments with relevant surveys
AI AnalysisCOMING SOON
Get AI-powered insights and sentiment analysis from open-ended responses
Build better products by listening to your users
Start a trial completely free and make your product more customer-centric with FeatureShark.